Return & Refund Policy
Aus New Techs Pty Ltd (“we,” “our,” or “us”) (“we,” “our,” or “us”) is dedicated to delivering high-quality custom software development, web and mobile application development, UI/UX design & prototyping, IT & T consultancy, and support & maintenance services. This Return & Refund Policy outlines your rights and our obligations regarding returns and refunds under the Australian Consumer Law (ACL) and NSW Government guidelines, with a focus on serving Small and Medium Enterprises (SMEs).
Scope
This policy applies to all services and deliverables provided by Aus New Techs Pty Ltd. Specific terms and conditions relating to returns and refunds may also be set out in individual contracts or statements of work.
Your Rights under Australian Consumer Law
Under the ACL, consumers have statutory guarantees that services will be:
- Rendered with due care and skill
- Fit for any specified purpose
- Delivered within a reasonable timeframe
If these guarantees are not met, you may be entitled to remedies including a refund, repair, or replacement.
For more information, please visit the Australian Competition and Consumer Commission (ACCC) website:
https://www.accc.gov.au/consumers/consumer-rights-guarantees
Refund Eligibility
We consider refund requests under the following circumstances:
- Non-delivery of services as agreed in the contract or proposal
- Significant defects or issues in deliverables that cannot be reasonably rectified
- Failure to meet agreed delivery timelines without justifiable cause
- Duplicate or erroneous charges
Services Not Eligible for Refund
Due to the bespoke nature of our services, refunds are generally not available for:
- Custom software, web, or mobile applications, once delivered and accepted by the client
- Work where milestones have been completed or services have commenced
- Client-initiated cancellations or modifications after commencement
- Consultancy, design, or advisory services once delivered
- Costs incurred for third-party services (e.g., licenses, hosting)
- Expenses caused by client-provided materials or delays
No Refund for Change of Mind
Refunds will not be provided for change of mind or where a client decides to discontinue a project after work has started or deliverables have been accepted.
Client Responsibilities Impacting Refunds
Refund eligibility may be affected if the client:
- Fails to provide necessary information, materials, or approvals promptly
- Causes delays or unapproved changes to the project scope
- Uses deliverables in a manner not authorized under the agreement
Software Testing and Acceptance
Clients are expected to review and test deliverables within a reasonable timeframe and provide acceptance or feedback. Acceptance will be documented in writing. Refund requests related to accepted deliverables will generally not be considered.
Return of Deliverables
As our services are primarily digital or intangible, physical returns are not applicable. Upon refund or termination, clients must immediately cease use of all software or materials provided and return or destroy all copies, including backups, unless otherwise agreed.
How to Request a Refund
To request a refund, please:
- Contact us promptly at support@enamulweb.com or +61 4 20719259
- Provide detailed information supporting your request
- Allow up to 14 business days for our investigation and response
How to Request a Refund
- We will assess each request based on contract terms, service records, and legal obligations
- Approved refunds will be processed within 14 business days, typically to the original payment method
- Partial refunds or service credits may be offered depending on the extent of service delivered
Cancellation Policy
- Clients may cancel services at any time with written notice
- Cancellation fees may apply as per contract terms, including payment for completed work
- Refund eligibility following cancellation will be evaluated by this policy
Limitation of Liability
As our services are primarily digital or intangible, physical returns are not applicable. Upon refund or termination, clients must immediately cease use of all software or materials provided and return or destroy all copies, including backups, unless otherwise agreed.
Force Majeure
Aus New Techs Pty Ltd is not liable for delays or failure to perform caused by circumstances beyond reasonable control, including natural disasters, government actions, strikes, or pandemics.
Dispute Resolution
If you are dissatisfied with the handling of your refund request, you may escalate the matter to:
- Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/
- NSW Fair Trading: https://www.fairtrading.nsw.gov.au/
We encourage clients to contact us first for prompt and amicable resolution.
Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Any changes will take effect upon posting on our website with the updated effective date.
Contact Information
For questions or to submit a refund request, please contact:
Aus New Techs Pty Ltd
Email: privacy@enamulweb.com
Mobile: +61 4 2071 9259
Address: Unit 503, 5 French Ave, Bankstown, NSW 2200, Australia
Website: www.ausnewtechs.com
By engaging our services, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
