FAQ's

Service Based FAQs

Custom Software Development – FAQs

What kind of custom software can you develop for my business?

We develop a wide range of solutions, including ERP systems, CRM platforms, SaaS products, inventory management tools, and full-scale business automation systems. Each project is tailored from the ground up to match your specific workflows, industry requirements, and long-term business goals, not just generic, off-the-shelf templates.

How do you ensure the software truly fits my business needs?

Our process starts with an in-depth consultation and discovery workshop to fully understand how your business operates. We map your workflows, identify pain points, and analyse your growth plans. This allows us to design a solution that integrates seamlessly with your day-to-day operations and scales as your business grows.

Is custom software affordable for small or medium businesses?

Yes. We understand that SMBs need cost-effective solutions, so we offer flexible pricing; modular builds, and phased delivery. You can start with the most critical features and add more functionality over time as your budget and requirements expand.

How do you protect the security of my data and software?

Security is built into our development process from day one. We use data encryption, secure authentication, role-based access controls, and rigorous testing. We also conduct regular security audits to protect your system from emerging threats.

Can the new software work with my existing tools and systems?

Absolutely. We design with integration in mind, ensuring your software connects smoothly to existing tools like ERP, Accounting software, CRM systems, Databases, and third-party APIs , eliminating double data entry and streamlining your workflow.

How long will it take to develop my custom software?

Most custom software projects take 8–16 weeks in average, depending on complexity and features. We provide a clear project timeline upfront, with milestone updates, so you always know what’s happening next.

Web App Development – FAQs

What’s the difference between a website and a web app?

A website typically delivers information, while a web app is interactive and allows users to log in, manage data, make transactions, and complete tasks. Think of a web app as a functional tool for your business rather than just an online brochure.

Will my web app work on all devices?

Yes. We build responsive web apps that look and work perfectly across desktops, tablets, and smartphones. This ensures a smooth user experience regardless of the device your customers use.

Do you build SEO-friendly web apps?

Absolutely. We follow Google’s best practices, including fast page load speeds, clean code, mobile optimisation, and structured data. This gives your web app the best chance to rank well in search results and attract organic traffic.

Can you turn my existing website into a web app?

Yes, we can transform your static website into a dynamic, interactive platform. We can add secure logins, dashboards, booking systems, eCommerce functionality, and more.

How do you protect my web app from hackers or data loss?

We use SSL/TLS encryption, secure coding standards, server hardening, and regular updates. We also provide backup and disaster recovery options for maximum protection.

What technologies do you use for web app development?

We use modern, reliable tech stacks including Python (Django), Laravel, Node.js, and ASP.NET for secure backends, and React, Vue.js, Bootstrap, HTML5, CSS3, and JavaScript for fast, responsive, and user-friendly frontends.

Mobile App Development – FAQs

Do you create mobile apps for both Android and iOS?

Yes. We use cross-platform development tools to create apps that run smoothly on both iOS and Android without duplicating development costs.

How will you make sure the app matches my brand?

We collaborate closely with your team to capture your brand identity, colours, typography, tone, and overall style, so the app feels like a natural extension of your business.

Can my mobile app work offline?

Yes. For features that need offline access, we can store key data locally and sync with the server once the device reconnects to the internet.

Do you manage the process of getting the app onto the App Store and Google Play?

Yes. We handle the entire submission process, including compliance checks, store listing optimization, and post-launch monitoring.

How long does it take to build a mobile app?

Most mobile apps take 8–20 weeks, depending on the complexity of features, integrations, and design requirements.

Will you maintain and update my app after launch?

Absolutely, we offer ongoing maintenance plans that include bug fixes, compatibility updates, new features, and performance improvements.

UI/UX Design & Prototyping – FAQs

Why should I invest in professional UI/UX design?

A great product isn’t just about functionality, it’s about how it feels to use. Good design makes your digital product intuitive, enjoyable, and effective, leading to higher customer satisfaction and better conversion rates.

Do you provide clickable, interactive prototypes?

Yes. Our prototypes simulate how the final product will work, letting you test ideas and gather feedback before investing in full development.

Can you redesign my existing website or app to improve user experience?

Yes. We can audit your current design, identify pain points, and refresh the interface to improve usability, accessibility, and engagement.

How do you ensure the design meets my customers’ needs?

We conduct user research, create personas, run usability testing, and make data-driven design decisions so the final product resonates with your audience.

What design tools do you use?

We use industry-leading tools like Figma, Adobe XD, and Sketch to create high-quality, collaborative designs.

Will I own the final design files?

Yes. Once the project is complete and paid for, you will have full rights and access to all design files.

IT & T Solutions and PMO Consultancy – FAQs

What IT and telecom services do you provide?

We deliver complete IT and telecom solutions, from strategy planning and system design to project management, upgrades, and ongoing support.

How do you approach IT strategy and planning?

We align your business goals with a tailored IT strategy, using frameworks like TOGAF and SAFe to define clear roadmaps, work packages, and solution blueprints.

Can you help design scalable and secure IT solutions?

Yes. We architect modular solutions across hosting, applications, data, integration, and IAM—ensuring scalability, resilience, and compliance with standards like ISO 27001, Essential Eight, and NIST.

Do you offer cybersecurity and access management solution consultancy services?

Absolutely. We design layered security models (including ISA-95 for OT/IT), identity governance, and threat mitigation strategies to protect your digital assets.

How do you ensure successful project delivery?

We use proven PMO practices with SAFe, Jira, Confluence, and ServiceNow to manage delivery. Our process includes clear timelines, stakeholder alignment, and quality assurance.

Are your solutions future-ready and scalable?

Definitely. Our designs support growth in users, data, and complexity, with cloud-native architectures and real-time analytics capabilities.

Do you provide architecture and documentation support?

Yes. We deliver comprehensive architecture artifacts using Visio, ArchiMate, and Confluence—ensuring clarity, traceability, and stakeholder engagement.

Support & Maintenance – FAQs

What’s included in your website/app support plans?

Our plans cover regular updates, bug fixes, and security patches, content changes, performance improvements, and adding new features as needed.

Do you offer emergency or 24/7 support?

Yes. We provide flexible packages, including 24/7 coverage for urgent technical issues.

Can you support a system you didn’t originally build?

Yes. After an initial review of your system, we can take over maintenance and keep it running smoothly.

How often should my website or app be updated?

We recommend monthly updates for optimal security and performance, but we can adjust the schedule to your needs.

Will I get a report of all maintenance work done?

Yes. We send a detailed monthly report showing updates, improvements, and issues resolved.

What happens if I need extra work outside my package?

Schedule a free consultant